Welcome to Jerkiz (www.jerkizlondon.co.uk)

By using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website or services.

1. General

• Jerkiz is a registered business trading from 100 Evelina Road, Nunhead, London SE15 3HL.
• Our website provides information, online ordering, shop sales (including alcohol and merchandise), and catering enquiry services.
• We reserve the right to update these Terms & Conditions at any time.

2. Ordering & Payments

• All orders must be placed online via our website.
• Payment is accepted via Stripe (credit/debit card). No cash on delivery.
• Orders are confirmed only when full payment is received.
• You must provide accurate and complete information during checkout.

3. Alcohol Sales & Delivery

• Alcohol may only be purchased by, and delivered to, persons aged 18 or over.
• We operate Challenge 25. You may be asked for valid photo ID (passport, UK driving licence, PASS card) at delivery. Failure to provide ID will result in no delivery and a refund minus delivery fee.
• Alcohol deliveries are only made to residential or business addresses. We do not deliver to public places, PO boxes, or parcel lockers.
• Minimum order value for alcohol delivery is £30. Standard delivery fee is £4.99. Orders over £99 qualify for free delivery (mainland UK).
• Standard delivery time is 1–3 working days, within licensed hours (typically 10:00–22:00). Deliveries outside our local area may be subject to surcharges or restrictions.
• If the recipient is not home or underage, the order will be returned and a refund will be processed minus delivery charges.
• Jerkiz and our couriers reserve the right to refuse delivery if intoxication or unlawful activity is suspected.

4. Catering & Events

• All catering packages must be booked via enquiry form or direct contact.
• A deposit may be required to secure your date.
• Full payment and final menu choices must be confirmed at least 7 days before the event.
• Cancellations within 7 days of the event may not be eligible for a full refund.
• Dietary requirements must be stated clearly at booking. We cannot guarantee an allergen-free kitchen.

5. Menu & Product Information

• All menu descriptions, prices, and availability are subject to change without notice.
• Images are for illustration only.
• We strive to ensure all allergen and ingredient information is accurate, but cross-contamination is possible.
• Please notify us of any allergies or intolerances before ordering.

6. Returns, Refunds & Cancellations

• Alcohol and perishable food items cannot be returned unless they are faulty, damaged, or delivered in error.
• For alcohol deliveries, if ID is not provided or delivery fails, a refund will be processed minus delivery charges.
• For merchandise or non-perishable items, you may request a return within 14 days of delivery in accordance with UK Distance Selling Regulations.
• Catering deposits are non-refundable unless otherwise agreed in writing.

7. Website Usage

• You may not use this site for any unlawful purpose.
• Content may not be copied or reproduced without written permission.
• All content, images, and branding are property of Jerkiz unless otherwise stated.

8. Privacy & Data Protection

• We comply with the Data Protection Act and UK GDPR.
• See our Privacy Policy below for more details.

9. Liability

• Jerkiz is not liable for any losses, damages, or injury arising from misuse of our products or website, or for events outside our control.
• We reserve the right to refuse service to anyone at our discretion.

10. Contact

• Email: hello@jerkizlondon.co.uk
• Phone: 07460 372061
• Address: 100 Evelina Road, Nunhead, London SE15 3HL